Federal IT Leaders Survey

August 18, 2016 Leidos Editorial Team

IT Survey

Overview

The digital revolution has given rise to profound changes in the federal workplace, and, in keeping with the 2012 Digital Government Strategy, organizations are increasingly putting a premium on modernizing technologies. Modernization can improve productivity, service, and collaboration, but today’s government agencies face a host of challenges in utilizing technology to upgrade the workplace and facilitate day-to-day mission objectives.

To better understand the state of federal IT from the perspective of the workforce, Leidos and the Government Business Council decided to go straight to the source – federal IT leaders – with the candid question, “What do you really think about agency IT?” The results of the survey of federal employees across 29 agencies are featured in the report, Paving the Way Toward Mission-Aligned IT.

Key findings include:

IT modernization efforts have been a step in the right direction, but there is room for improvement.

“IT is so ingrained in what we do on a day-to-day basis that it has become part of the organization as a whole,” says Scott Gray, vice president at Leidos. “It’s very positive to see that so many agencies are advancing their operations and reaping the benefits, but there is still work to be done. As agencies continue to mature and modernize their enterprise, viewing any major IT investments as an organizational change will be essential to their success.”Although 72 percent of respondents report being completely, very or moderately satisfied with their agency’s IT services, respondents still report several areas in which their agency can improve: compatibility, collaboration and data-oriented capabilities that can enhance day-to-day operations.

Agencies do not fully leverage the technology at their disposal.

When it comes to improving service, respondents have a firm idea of what agencies should be prioritizing. A clear majority indicate that it is important or very important that federal IT services be compatible with other systems and databases, work across multiple devices and platforms, and provide metrics that can inform process improvements. However, respondents are largely unsatisfied with their agency’s IT ability to provide such capabilities.

Modernizing IT has benefits beyond cost savings.

Although IT modernization is often touted for its ability to enact budget savings, respondents recognize the wide range of potential benefits beyond cost. Respondents cite greater productivity and interoperability across systems as the most positive outcomes of IT modernization, but appear optimistic in seeing further outcomes as well.

Many agencies lack a mission-focused strategy.

1 in 3 respondents feel that their agency’s IT contractors lack an understanding of organization mission objectives, and respondents also report difficulties in identifying new innovations to solve mission challenges.

“IT is so ingrained in what we do on a day-to-day basis that it has become part of the organization as a whole,” says Scott Gray, vice president at Leidos. “It’s very positive to see that so many agencies are advancing their operations and reaping the benefits, but there is still work to be done. As agencies continue to mature and modernize their enterprise, viewing any major IT investments as an organizational change will be essential to their success.”

About

The Leidos Editorial Team consists of communications and marketing employees, contributing partner organizations, and dedicated freelance designers, editors, and writers.

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